Privacy policy
Updated May 30, 2023
At PUSHE, we highly value your privacy. This Privacy Policy aims to outline the reasons and methods behind the collection, usage, sharing, transfer, and storage of Personal Information. Additionally, it provides crucial information regarding your rights in accordance with data privacy laws.
Our commitment to safeguarding your privacy extends to the Personal Information we collect from you, as well as from our website and applications.
The term "Personal Information" encompasses any data that can directly or indirectly identify you, including but not limited to your Name, Telephone Number, Email Address, Internet Protocol ("IP") Address, and Location Data.
This Privacy Policy is incorporated into, and is subject to, the Terms of Use. By using our websites and mobile applications, you accept and consent to the practices described in the Privacy Policy and Terms of Use. If you do not agree to the Terms of Use or this Privacy Policy, please do not use our websites.
COLLECTION OF PERSONAL INFORMATION
We collect information in three main categories:
- Information you provide to us.
- Information automatically collected when you use the Site.
- Information obtained from third parties.
* How we use your information depends on when and what we collect. We employ various methods to utilize your information effectively and tailor our actions accordingly.
1. Information you provide to us:
When do we collect Personal Information?
At PUSHE, we understand the importance of your privacy. We collect Personal Information from you in various ways, whether you interact with us in our physical stores or online. Here are some instances when we may collect your Personal Information:
- Account Creation:
If you decide to create an account on our website, we will collect Personal Information during the registration process to establish your account. - Online and In-Store Purchases:
When you make a purchase from us, either through our online platform or in our physical stores, we will collect your Personal Information. Please note that if you choose to check out as a guest online, we will only collect transaction-based data required to complete the purchase. - Required Transactions:
In certain situations, we may collect Personal Information as mandated by law or regulations for specific transactions. - Customer Service:
Whenever you reach out to us for customer service or contact us with inquiries, we may collect Personal Information to assist you effectively. - Third-Party Permissions:
If you have granted permission to a third party to share information they hold about you with us, we may collect and incorporate that information into our records. - CCTV Systems:
For the security and well-being of our customers and staff, our shops are equipped with closed-circuit television (CCTV) systems. These systems may capture and record images of individuals during their visits. - Promotions and Surveys:
When you choose to participate in our promotions or surveys, we will collect the Personal Information you provide to administer and fulfill those activities. - Communication:
Any Personal Information you submit to us through various forms of communication, such as emails or messages, will be collected along with the associated content.
What sort of Personal Information do we collect?
We collect contact details such as your Name, Email Address, Mailing/Delivery Address, Contact Telephone Numbers.
To ensure secure authentication and account access, we may collect and process credentials like passwords, password hints, and similar security information associated with your account.
To better understand our customers and provide personalized experiences, we may collect demographic information such as Age, Gender, Country, Interests, and Preferences.
If you choose to interact with us through social media channels, we may collect your Social Media Username to facilitate communication and engagement.
When you voluntarily complete web forms on our website, we may collect the information you provide. The forms will indicate whether the requested information is mandatory or voluntary.
In relation to transactions you make with us, we may collect and process financial information related to payments you make, ensuring secure and efficient processing.
If you choose to provide feedback or write product reviews, we may collect and process that information to improve our products and services. This includes customer survey feedback and ratings you provide.
2. Information automatically collected when you use the Site
When you use the site, we automatically collect certain information, including your IP address, crash data, cookie data, location data, mobile GPS information, browsing history, page/product views or clicks, and details of your purchases and saved items. This falls under the category of "General Information."
We utilize this information to operate, protect, improve, and optimize the Site, as well as personalize and customize your overall experience. It enables us to create a secure online shopping environment, assist you with your purchases by utilizing your saved products, and ensure that we fulfill our contractual obligations to provide you with excellent customer service based on your purchase history.
Furthermore, we may use the automatically collected information for internal analytics, staff training, fraud detection and prevention, quality assurance, and to enhance our services and offerings. Additionally, technologies like cookies and similar technologies may be employed to deliver the most relevant advertising content to you.
3. Information obtained from third parties
The information we collect from third parties includes data that you provide to third-party services and information obtained through linking, connecting, or logging into the Site using your Google, Facebook, Instagram. This may include details such as your email address, mailing address, phone number, password, social media handles, demographic data, fraud detection information, and information about your activities, experiences, and interactions both on and off the Site.
USING YOUR PERSONAL INFORMATION
We utilize your personal information for various business purposes, aiming to provide you with our products and services, enhance your shopping experience, improve our operations, and ensure security and compliance with legal requirements.
Here are some examples of how we use your personal information:
- Processing and fulfilling orders: We handle online and in-store orders, including facilitating product deliveries, offering customer service for returns, and ensuring a smooth purchasing experience.
- Communication regarding purchases: We keep you informed about your purchases, providing updates and necessary information related to your orders.
- Provision of requested services: We deliver the services you request from us, catering to your specific needs and preferences.
- Responding to inquiries: We promptly address your questions, comments, and concerns to provide reliable support.
- Measuring customer satisfaction: We assess your satisfaction level to understand your preferences better and improve our services accordingly.
- Marketing material: With your consent where required by law, we may send you marketing material via SMS, mail, or email to inform you about our latest offerings and promotions.
- Analyzing shopping trends: We analyze your account activity and purchase history to identify shopping trends, allowing us to personalize your browsing experience.
- Profile creation: You have the option to create a profile on our websites, enabling convenient online shopping without the need to repeatedly enter your personal information.
- Website optimization: We optimize our website presentation to ensure the most effective and relevant experience for you and your device. This includes setting default options such as language and store location.
- Fraud detection and prevention: We conduct checks to detect and prevent fraudulent or illegal activities, ensuring a secure environment for all users.
- Protection of rights and property: We take measures to protect our rights and property, as well as the rights and property of others.
- Legal and compliance obligations: We fulfill our legal and compliance-related obligations, such as responding to legitimate requests from law enforcement agencies.
SHARING OF PERSONAL INFORMATION
In order to provide you with our products and services, we may share certain personal information with trusted third-party service providers and public authorities. Here are some examples:
- Third-party service providers: We engage third-party service providers to assist with delivery, product assembly and installation, payment processing, and other necessary services.
- Financial information: To ensure secure payments and prevent fraud, we may share your financial information, such as credit or debit card details, with trusted third parties.
- Pixels and cookies: We work with customer database hosting providers, marketing agencies, and advertising partners to personalize content and display relevant advertisements on our websites, apps, and other online platforms.
For more details, please refer to our Cookie Policy. - Internal operations: We may share information within the PUSHE corporate family to facilitate smooth operations and business processes.
- Law enforcement and public authorities: We may disclose your personal information to law enforcement agencies or public authorities in order to prevent or detect crime, fraudulent activities, and to fulfill legal or regulatory obligations.
- Court orders and legal rights: We may share your personal information to comply with court orders and to exercise and defend our legal rights.
- Business transfers: In the event of a sale or transfer of our business or assets, your personal information may be disclosed as part of the transaction.
- Consent and legal requirements: We may use your personal information with your consent or as permitted or required by law.
- Marketing purposes: We may disclose non-private, deidentified, aggregate, or non-personal information to social media companies and online advertising companies to deliver targeted advertising about other products and services.
You have the option to opt-out of receiving marketing messages by utilizing the provided opt-out mechanisms and links in each message.
PROTECTING CHILDREN'S PRIVACY
The privacy and safety of children is of utmost importance to us. We do not knowingly collect personal information from children through our platform. If you are a child, as defined by the laws of your country, please refrain from submitting any personal information through our platform without the explicit consent and involvement of a parent or guardian.
We encourage parents and guardians to actively participate in their children's online activities and to be aware of the information they may disclose online. If you believe that we have unintentionally collected personal information from a child without proper consent, please contact us immediately so that we can take appropriate action to remove the information from our records.
YOUR RIGHTS
When it comes to the processing of your Personal Information under data protection laws, you have certain rights that PUSHE acknowledges and respects. We provide you with the following rights:
- Access: You have the right to request information about how we process your Personal Information and to receive a copy of that information.
- Rectification: If any of your Personal Information is inaccurate or incomplete, you have the right to request its correction or completion.
- Withdrawal of Consent: You have the right to withdraw your consent for the processing of your personal data at any time, affecting future activities.
Please note that this withdrawal does not affect the legality of any data processing that occurred prior to the withdrawal.
If you have any questions regarding the Personal Information we hold about you, or if you wish to request corrections or exercise any other data subject rights, please contact us in writing at info@pushe.ae. While we strive to accommodate your requests, we reserve the right to reject access requests or impose restrictions or requirements as permitted by applicable law.
PERSONAL INFORMATION RETENTION
At PUSHE, we are committed to retaining your Personal Information for only as long as necessary to fulfill the purposes outlined in our Privacy Policy, unless a longer retention period is required or permitted by law.
For Personal Information processed for marketing purposes, we will store it until you exercise your right to withdraw consent. Once you have withdrawn your consent, we will retain your Personal Information only for the duration of the applicable statute of limitations period. This ensures that we can address any potential disputes or liabilities that may arise as a result of the processing of your information.
Please note that after the expiration of the retention period, we will securely dispose of or anonymize your Personal Information in a manner consistent with applicable laws and regulations.
If you have any further questions regarding the retention of your Personal Information, please contact us at info@pushe.ae.
YOUR COMMUNICATION PREFERENCES, OPTING OUT OF MARKETING
You have the option to configure your privacy preferences within your online profile on our websites and apps.
If you no longer wish to receive our marketing materials, you can easily unsubscribe by accessing your profile settings. Additionally, you can click on the unsubscribe link provided in our marketing emails.
We strive to maintain accurate and current customer information. If you discover any inaccuracies or need to update your personal information (such as a change in name or address), please ensure to promptly update your profile accordingly.
SECURITY MEASURES FOR PROTECTING YOUR INFORMATION
Ensuring the security of your personal information is of utmost importance to us. To safeguard your information, we have implemented a range of strategies, controls, policies, and measures. These security measures are regularly reviewed and updated to maintain their effectiveness.
We employ encryption techniques and other safeguards such as firewalls and password protection to secure your information. This ensures that your data is protected and can only be accessed by authorized personnel who require it to fulfill their job responsibilities or by third parties as outlined in this Privacy Policy.
THIRD-PARTY WEBSITES
Please be aware that our wзebsites or social media platforms may include links to third-party sites that are not governed by this Privacy Policy. If you click on such a link, you will be redirected to a site that is beyond our control. Consequently, we cannot be held responsible for the privacy practices employed by these third-party sites.
We strongly recommend that you carefully review the privacy policies of any third-party sites you visit. This will help you understand how your personal information is collected, used, and protected by those sites.
CHANGES TO THIS PRIVACY POLICY
We may from time to time make changes to this Privacy Policy. Please check back regularly to keep informed of updates to this Privacy Policy. These changes are effective immediately after they are posted on this page.
PUSHE’S PRIVACY CONTACTS
If you have any questions about this Privacy Policy or your rights under it please contact:
Phone: +971 525 052 856
E-mail: info@pushe.ae
